mitel telephone user guide

This comprehensive guide offers instructions for Mitel phone systems, covering basic and advanced features. Learn to navigate your Mitel IP phone effectively, from making calls to accessing voicemail. Find specific guides for models like the MiVoice 6920, 6930, and 6940.

Overview of Mitel IP Phones

Mitel IP phones represent a cornerstone of modern business communication, offering a blend of functionality, reliability, and user-friendly design. These phones are engineered to provide voice communication over an IP network, leveraging the power of Voice over Internet Protocol (VoIP) to deliver clear and efficient calls. Mitel offers a diverse range of IP phone models, each tailored to meet the specific needs of various users, from basic office personnel to executive management.

Key features commonly found across the Mitel IP phone lineup include large graphic displays, self-labeling keys, and intuitive interfaces. These elements combine to simplify call management, streamline access to advanced features, and enhance overall user experience. Many models also support dual-mode operation, providing flexibility in deployment and integration within existing network infrastructures.

Mitel IP phones often integrate seamlessly with other Mitel communication platforms, such as MiVoice Business and MiCloud Flex, enabling a comprehensive and unified communication ecosystem. This integration allows for advanced features like call recording, unified messaging, and presence management.

From the entry-level models to the premium, feature-rich devices, Mitel IP phones are designed to improve workplace productivity and collaboration. Their robust feature sets, combined with ease of use, make them a valuable asset for any organization seeking to optimize its communication infrastructure.

Mitel Phone Models

Mitel offers a diverse range of IP phone models designed to meet various business needs. These models include the 5300 series, MiVoice 6900 series (6920, 6930, 6940), and more, each offering unique features and functionalities.

Mitel 5320/5330/5340 IP Phones

The Mitel 5320, 5330, and 5340 IP Phones are full-featured, dual-port, dual-mode enterprise-class telephones providing voice communication over an IP network. These phones offer a large graphics display (160 x 320) and self-labeling keys for easy customization.

The 5330 IP Phone features 24 programmable keys, while the 5340 offers even more flexibility. These phones are designed for users who require advanced communication features and customizable interfaces. The user guide provides essential information for operating these phones effectively, including call management, feature access, and configuration options.

These phones support the MiVoice 250 platform and offer various functionalities to enhance productivity. Refer to the user guide for specific instructions on using features such as call transfer, hold, mute, and voicemail access. Regular cleaning of the phone screen with a soft cloth is recommended.

Mitel MiVoice 6920 IP Phone

The Mitel MiVoice 6920 IP Phone is a full-featured enterprise-class telephone, designed for ease of use and productivity. It boasts a large color backlit graphics display and six programmable self-labeling keys that can be configured for up to 18 different functions. This phone also features four intuitive, state-sensitive softkeys that adapt to the current task.

The 6920 provides access to contacts, call history, and voicemail, as well as customizable settings to personalize the phone to your specific needs. It supports headset connectivity and volume control. This phone is a great option for people who need a large, easy-to-read screen and customizable buttons.

For detailed instructions on installing, configuring, and operating the phone, refer to the Mitel MiVoice 6920 IP Phone user guide. This guide provides a quick overview of the phone’s user interface, applications, and basic call handling features.

Mitel MiVoice 6930 IP Phone

The Mitel MiVoice 6930 IP phone is a premium, feature-rich device designed for professionals who require advanced communication capabilities. It features a large color display that supports graphically rich applications, enhancing the user experience. The phone offers 12 programmable self-labeling keys, providing access to up to 44 functions, and five intuitive state-sensitive softkeys supporting up to 24 functions.

The MiVoice 6930 supports a wide range of features, including call handling, directory access, and voicemail management. It is designed for easy installation, configuration, and operation. The phone prioritizes user comfort and safety, with adjustable settings and ergonomic design. Mitel provides comprehensive documentation, including administration guides, installation guides, quick reference guides, and user guides, for the 6900 series IP phones, including versions 1.2, 1.3, and 1.4.

For detailed instructions, refer to the Mitel MiVoice 6930 IP Phone User Guide to learn how to install, configure, and effectively operate the phone.

Mitel MiVoice 6940 IP Phone

The Mitel MiVoice 6940 IP Phone is a sophisticated communication device designed for power users who demand a premium experience. This phone boasts a large, high-resolution color display for graphically rich applications and intuitive navigation. The touchscreen interface provides a streamlined user experience, allowing for easy access to various features and settings.

The MiVoice 6940 supports Bluetooth for PC audio, enhancing connectivity and flexibility. It offers customizable features, allowing users to tailor the phone to their specific needs. The system administrator can customize many features to align with organizational requirements. Mitel provides extensive documentation, including user guides, to help users understand and utilize all the features of the MiVoice 6940.

Regular cleaning of the touchscreen is recommended to maintain optimal performance. Mitel suggests using a super fine cotton cloth or microfiber lens cloth to gently clean the screen. This ensures the phone remains in excellent working condition, providing reliable communication.

Basic Phone Operations

Mastering basic phone operations is crucial for effective communication. This section covers essential functions such as making calls, answering calls, and utilizing features like hold, mute, and transferring calls to colleagues efficiently within the Mitel system.

Making and Answering Calls

Making and answering calls are fundamental operations on any phone system, and Mitel phones are no exception. To make a call, simply lift the handset or press the speakerphone button. Dial the desired number using the keypad. For external calls, you may need to dial a prefix code, such as ‘9’, depending on your system’s configuration. Once the number is dialed, wait for the connection to be established.

Answering incoming calls is equally straightforward. When a call arrives, the phone will ring, and the display will show the caller ID, if available. To answer, lift the handset or press the speakerphone button. Alternatively, you can use a headset if one is connected. To end a call, simply replace the handset or press the speakerphone button again.

Some Mitel phones also offer features like automatic call distribution (ACD) and call queuing, which are commonly used in call center environments. These features allow calls to be routed to available agents based on predefined rules. For detailed instructions on using these advanced features, consult your system administrator or the Mitel user guide specific to your phone model.

Using Hold, Mute and Transfer

Effectively managing calls involves utilizing features like hold, mute, and transfer. To place a call on hold, press the hold button on your Mitel phone. The caller will typically hear music or a message while on hold. To retrieve the call, press the corresponding line button or the hold button again.

The mute function allows you to temporarily silence your microphone, preventing the caller from hearing you. This is useful when you need to have a private conversation or deal with background noise. To activate mute, press the mute button. The button will usually light up to indicate that mute is active. Press the button again to deactivate mute.

Transferring a call allows you to connect the caller to another extension or external number; To transfer a call, press the transfer button. Dial the extension number or external number you want to transfer the call to. You can either announce the call before transferring or perform a blind transfer. After dialing the number, either hang up (for a blind transfer) or press the transfer button again to complete the transfer after announcing the call.

Advanced Features

Mitel phones offer advanced features such as programmable keys for customization and quick access to frequently used functions. Voicemail access is also a key feature, allowing users to manage and retrieve messages efficiently, enhancing communication workflows.

Programmable Keys

Mitel IP phones, including models like the 5320, 5330, 5340, MiVoice 6920, 6930, and 6940, offer programmable keys to enhance user efficiency. These keys can be customized to perform various functions, such as speed dialing, call forwarding, or accessing specific features within the phone system. Programmable keys streamline workflows and personalize the phone to individual user needs.

Users can assign frequently used numbers or functions to these keys for quick access, reducing the time spent navigating menus or manually dialing numbers. The self-labeling feature on some Mitel phone models makes it easy to identify the function assigned to each programmable key. This customization extends to accessing voicemail, initiating conference calls, or transferring calls to specific extensions.

By programming these keys, users can create a more efficient and personalized communication experience, tailoring the phone to their specific job responsibilities and communication patterns. The ability to quickly access essential functions through programmable keys contributes to improved productivity and overall user satisfaction with the Mitel phone system.

Accessing Voicemail

Accessing voicemail on your Mitel phone is a straightforward process, allowing you to retrieve important messages efficiently. Typically, you can access your voicemail by pressing a dedicated voicemail button on your phone, which may be indicated by an envelope icon or the word “Voicemail.” Alternatively, you can dial a specific access code, often provided by your system administrator.

Once connected to the voicemail system, you will usually be prompted to enter your password or PIN for security purposes. After entering your password, you can navigate the voicemail menu using the phone’s keypad to listen to new messages, save messages, delete messages, or change your voicemail greetings and settings.

Refer to your Mitel phone model’s user guide for specific instructions, as the exact steps may vary slightly depending on your phone and system configuration. Regular voicemail management ensures you stay informed and responsive to important communications. Mitel phones often offer visual voicemail indicators as well.

Troubleshooting

Encountering issues with your Mitel phone? Consult this section for solutions to common problems, such as cleaning the touchscreen on the MiVoice 6940. Find guidance for resolving connectivity problems and other technical difficulties, ensuring smooth communication.

Cleaning the Mitel MiVoice 6940 IP Phone Touchscreen

Repeated use of the Mitel MiVoice 6940 IP phone may result in a dirty screen, impacting visibility and user experience. Regular cleaning is essential to maintain optimal performance and hygiene. Mitel recommends using a super fine cotton cloth, a cotton swab, or a microfiber lens cloth for cleaning the phone’s screen. These materials are gentle and effective at removing fingerprints, dust, and smudges without causing damage.

Before cleaning, ensure the phone is disconnected from its power source to prevent any electrical hazards. Lightly dampen the cloth with distilled water or a specialized screen cleaning solution. Avoid using harsh chemicals, abrasive cleaners, or excessive moisture, as these can harm the screen’s coating and internal components. Gently wipe the screen in a circular motion, applying minimal pressure.

Pay close attention to edges and corners where dirt tends to accumulate. Use a dry portion of the cloth to remove any remaining moisture, leaving the screen clean and clear. Regular cleaning, ideally once a week, will keep your Mitel MiVoice 6940 IP phone touchscreen in excellent condition.